Return Policy

• In extreme cases of damaged product delivery (leakage / broken / missing items) due to transit, a exchange can be initiated after a thorough verification as per the refund policy.

• The customer should contact our customer care within 48 hours in the event they receive a damaged/broken/ leaked product, after that period no exchange request would be entertained whatsoever.

Cancellation Policy

Cancellation of orders can be processed before their dispatch from the warehouses only. A refund for paid orders shall be credited to the original payment account within 10 days of cancellation acceptance.

FAQ’s

Q.1 After acceptance of cancellation/refund, how long would it take to receive back my funds?

A. Refunds for paid orders shall be credited to the original payment account within 10 days of cancellation acceptance.
In case of a COD order, a refund shall be issued to the bank account shared with the customer support team by the customer within 4-7 working days of cancellation acceptance.
KARDELEN will provide all the details with relevant screenshots along with the transaction id, once the refund is initiated.

Q.2 Does the policy cover opened/used products?

A. No, the policy does not cover products that have been opened/used. The policy only covers orders having leakage/broken, or missing items.

Q.3 How can I cancel my order in case I placed it by mistake?

A. For orders placed by mistake, you can always cancel those orders yourself on the checkout order confirmation page within the first few hours. Also, you can write to us at care@kardelen.in