Return, Refund & Exchange Policy

Please read our policy carefully before placing an order.

No Returns

All products sold on KARDELEN are non-returnable.

Once an order has been delivered, it cannot be returned for any reason, including but not limited to:

• Change of mind
• Fragrance preference or dislike
• Personal expectations not being met
• Ordering the wrong product
• Any non-defective reason

All sales are final.

No Refunds

KARDELEN does not offer refunds once an order has been placed, shipped, or delivered.

Customers are requested to review product details carefully before completing their purchase.

Exchange Policy

Exchanges are available only in exceptional cases where the delivered product is:

• Leaking
• Damaged during transit
• Incorrect product delivered

No exchange request will be accepted for fragrance preference, personal dissatisfaction,
change of mind, or any other non-defective reason.

Exchange Requirements

1. The issue must be reported within 24 hours of delivery.
2. A complete and clear unboxing video must be provided.
3. The video must clearly show:
   • The sealed package before opening
   • The complete unboxing process
   • The damaged, leaking, or incorrect product
4. The video and order details must be emailed to care@kardelen.in within 24 hours of delivery.

Exchange requests submitted after 24 hours or without a valid unboxing video may not be approved.

Same Product Replacement Only

If an exchange request is approved, only the same product will be provided as a replacement.

Customers cannot exchange a product for:

• A different fragrance
• A different variant
• Another product
• Store credit
• Refund

Damaged Package at Delivery

If the outer package appears visibly damaged, opened, or tampered with at the time of delivery,
we recommend refusing the package and contacting our support team immediately.

Order Cancellation

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

To request an order cancellation, please contact us on WhatsApp as soon as possible.

Contact Us

Email: care@kardelen.in

WhatsApp: +91-8368876092

Frequently Asked Questions (FAQs)

Can I return a product if I do not like the fragrance?

No. All products are non-returnable. Returns are not accepted based on fragrance preference,
personal opinion, or change of mind.

Can I get a refund after placing my order?

No. KARDELEN does not offer refunds on orders once they have been placed.

What if my product arrives damaged or leaking?

You must report the issue within 24 hours of delivery and provide a complete unboxing video.
After verification, a replacement of the same product may be provided.

Can I exchange my product for a different fragrance or product?

No. Approved exchanges are limited to replacement of the same product only.

How do I cancel my order?

Orders can be cancelled only before dispatch by contacting us via WhatsApp or email at care@kardelen.in