1. Acceptance of Terms

By accessing or using Kardelen.in, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms of Use, along with all related policies, guidelines, and future updates. Your continued access to or use of the website following any modifications shall constitute full, final, and binding acceptance of the revised Terms.

2. Eligibility

• You must be at least 18 years of age to access or use this website or purchase any products. By using this site, you represent, warrant, and confirm that you meet this eligibility requirement and are legally competent to enter into a binding agreement. Any use of the website in violation of this requirement shall be solely at your own risk, and Kardelen / Truevine Retail shall bear no responsibility or liability arising therefrom.

3. Account Registration

• Users may be required to create an account to access certain features, make purchases, or use services. You are solely responsible for maintaining the confidentiality, security, and integrity of your account credentials, including username and password, and for all activities conducted under your account.

  You agree to provide accurate, current, and complete information at all times and to promptly update such information as necessary. Any unauthorized use of your account, or any breach of security, shall be your sole responsibility, and Kardelen / Truevine Retail shall not be liable for any resulting loss or damage.

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4. Products & Services

• All products are offered under the Kardelen brand operated by Truevine Retail. Products may be sourced, formulated, or assembled through third-party manufacturers or partners under strict quality standards.

  Minor variations in appearance, packaging, labeling, color, or formulation may occur due to batch differences, manufacturing processes, regulatory updates, or continuous product improvements, and shall not be considered defects or grounds for claims.

  Products are intended strictly for personal use only and are not authorized for resale, redistribution, repackaging, or commercial exploitation in any form without prior written consent from Kardelen / Truevine Retail. Any violation of this condition shall be treated as unauthorized use and may result in legal action.

5. Fragrance Performance & Disclaimer

Fragrance performance, including but not limited to longevity, projection, sillage, and intensity, is subjective and may vary significantly from person to person and from one environment to another.

Performance may be influenced by multiple factors including skin type, body chemistry, age, health conditions, humidity, temperature, weather, pollution, perspiration levels, physical activity, clothing material, storage conditions, application method, application quantity, and individual scent perception.

Kardelen fragrances are formulated with up to 20% fragrance oil concentration. Under certain controlled testing conditions, particularly when applied to clothing, fragrances may be observed to last up to 10–12 hours. These observations are indicative only and do not constitute a guarantee, warranty, or assurance of performance.

Actual results may vary significantly between users and environments. Some users may experience shorter duration, while others may experience longer-lasting performance.

Fragrance perception is subjective and may be affected by olfactory fatigue (“nose blindness”), where the wearer may stop perceiving the scent even though it remains present.

All fragrance-related statements are approximate, non-binding, and for informational purposes only.

6. The Clean Perfumery

The phrase “The Clean Perfumery” used by Kardelen represents our brand philosophy, formulation approach, ingredient selection standards, and internal product development criteria.

References to ingredient exclusions, formulation preferences, or product standards, including but not limited to terms such as “clean”, “non-carcinogenic”, “phthalate-free”, or similar descriptions, are intended solely to communicate Kardelen’s formulation philosophy and shall not be interpreted as medical, therapeutic, dermatological, toxicological, regulatory, scientific, or health-related claims.

The use of the phrase “The Clean Perfumery” does not constitute a warranty, representation, certification, guarantee, or assurance that any product is completely free from all substances that may cause irritation, allergies, sensitivities, or adverse reactions in certain individuals.

Individual responses to fragrances and ingredients may vary significantly. Nothing contained on this website shall be construed as medical advice, health advice, safety certification, or a guarantee regarding the suitability, safety, effectiveness, or performance of any product for any specific individual.

7. Reviews & Ratings Policy

• We reserve the right, at our sole discretion, to review, moderate, edit, refuse, or remove any user-generated content, including reviews, comments, or feedback, at any time and without prior notice or liability.

  Fake, abusive, defamatory, misleading, offensive, or otherwise inappropriate content may be removed or restricted without notice, and may also result in suspension of user access where applicable.

  All reviews and user-generated content reflect the personal opinions of individual users and do not represent or guarantee any specific product performance, outcome, or result.

  By submitting content on Kardelen.in, you grant Kardelen / Truevine Retail a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable license to use, reproduce, modify, publish, translate, distribute, and display such content for marketing, advertising, and promotional purposes across any media.

8. Orders & Payment

• Orders are confirmed only upon successful payment or COD verification and acceptance by Kardelen / Truevine Retail. We reserve the right, at our sole discretion, to accept, reject, or cancel any order at any time, even after confirmation, in cases including but not limited to pricing errors, typographical mistakes, suspected fraud or abuse, payment issues, stock unavailability, or technical/system errors.

  Prices, offers, and discounts are subject to change, modification, or withdrawal at any time without prior notice. In case of any pricing error or system-related discrepancy, Kardelen / Truevine Retail reserves the right to cancel or adjust the order accordingly, without any liability or obligation.

9. Shipping & Delivery

• Delivery timelines are provided as estimates only and may vary depending on factors such as delivery location, courier serviceability, logistics partner performance, and operational conditions.

  Delays, failures, or disruptions caused by circumstances beyond the reasonable control of Kardelen / Truevine Retail, including but not limited to natural events, strikes, transportation issues, governmental actions, pandemics, weather conditions, or technical/logistical failures, shall not be deemed a breach of obligation.

  In such cases, Kardelen / Truevine Retail shall not be held responsible or liable for any delay, loss, or inconvenience arising directly or indirectly from such events.

10. No Return & Refund Policy

• All sales are final unless explicitly stated otherwise by Kardelen / Truevine Retail in writing. No returns, refunds, or exchanges will be entertained except in cases explicitly covered under a separately defined policy or where required under applicable law.

  Customers are solely responsible for carefully reviewing product details, specifications, and order information before completing a purchase. Once an order is placed, it shall be considered final and binding.

11. Affiliate Program

• Affiliate participation is subject to separate terms, approval, and ongoing compliance with program guidelines as determined by Kardelen / Truevine Retail at its sole discretion. We reserve the right to approve, reject, suspend, or terminate any affiliate account or access at any time, with or without prior notice, and without liability.

  Commissions are strictly payable only on verified, valid, and successfully completed transactions as determined by our tracking and internal verification systems. Any fraudulent, reversed, cancelled, or disputed transactions shall not be eligible for commission.

  Kardelen / Truevine Retail reserves the right to modify, update, or discontinue the affiliate program, commission structure, tracking methodology, or eligibility criteria at any time without prior notice.

  Unless otherwise specified, a last-click attribution model shall apply for commission calculation, and our tracking system shall be final and binding in case of any dispute.

12. Affiliate Disclaimer

• Affiliates operate as independent contractors and are not employees, agents, partners, or representatives of Kardelen or Truevine Retail. No affiliation beyond the contractual affiliate relationship is implied or created.

  Kardelen / Truevine Retail shall not be responsible or held liable for any statements, representations, claims, or actions made by affiliates, whether oral or written, on any platform or medium.

  Any violation of affiliate terms, guidelines, or applicable laws may result in immediate suspension, restriction, or permanent termination of affiliate access, at the sole discretion of Kardelen / Truevine Retail, with or without prior notice and without any liability.

13. Intellectual Property

All content, branding, logos, trademarks, trade names, product names, text, images, graphics, designs, and other materials displayed on Kardelen.in are the exclusive property of Truevine Retail and are protected under applicable intellectual property, copyright, trademark, and other relevant laws.

Any unauthorized use, copying, reproduction, modification, distribution, transmission, republication, display, or commercial exploitation of any part of this website, in whole or in part, is strictly prohibited without prior written consent from Truevine Retail.

Truevine Retail reserves the right to take appropriate legal action against any infringement or violation of its intellectual property rights to the fullest extent permitted by law.

14. User Conduct

Users agree not to misuse the website in any manner and shall not engage in any unlawful, fraudulent, abusive, or harmful activities. Users further agree not to upload, transmit, or distribute any content that is illegal, offensive, defamatory, infringing, or otherwise harmful.

Users are strictly prohibited from attempting to interfere with, disrupt, compromise, or damage the functionality, security, or integrity of the website, its systems, servers, or networks, including but not limited to hacking, scraping, introducing malware, or any form of unauthorized access.

Any violation of this clause may result in immediate restriction, suspension, or permanent termination of access, at the sole discretion of Kardelen / Truevine Retail, without prior notice and without liability.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Kardelen / Truevine Retail, including its owners, directors, employees, affiliates, agents, and partners, shall not be held liable or responsible for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages, or any loss of data, revenue, profits, goodwill, or other intangible losses, arising out of or in connection with the use of this website, its content, or any products purchased or used through it.

Use of this website and all products is strictly at the user’s sole risk and discretion. No warranties, guarantees, or assurances of any kind, express or implied, are provided regarding website performance, product outcomes, or results.

16. Privacy & Data Protection

y accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by our Privacy Policy, which governs the collection, use, storage, and protection of your personal and non-personal information.

Continued use of the website constitutes your explicit consent to such data practices, as updated from time to time.

17. Governing Law

These Terms shall be governed by, interpreted, and construed in accordance with the laws of India, without regard to its conflict of law principles. All disputes, claims, or proceedings arising out of or in connection with these Terms, the use of this website, or any related transactions shall fall under the exclusive jurisdiction of the competent courts located in Delhi, India, to the exclusion of all other jurisdictions.

18. Changes to Terms

We reserve the right, at our sole discretion, to update, modify, replace, or revise these Terms at any time without prior notice. It is the user’s responsibility to review the Terms periodically for any changes. Continued access to or use of the website after any modifications shall constitute full, final, and legally binding acceptance of the updated Terms.

19. Contact Us

care@kardelen.in